How to Hard Reset and Factory Reset Peloton Bike and Tread

For those trying to hard reset and factory reset their Peloton Bike, tread and struggling. In this blog post, we’ll walk you through the steps for resetting your Peloton.

Table of Contents show

Why should you reset your Peloton?

Buffering Issues
Bluetooth Synchronization Issues

No command error
Peloton not turning on
No metrics on the original bike,

Heart rate monitor, Bluetooth headphones or Apple Watch not connecting
Ride resistance and cadence not showing up on the tablet
Wi-Fi streaming issues.

If you suddenly loose HR or Bluetooth audio in the middle of a ride.

How to Peloton TABLET HARD RESET?

On the tablet hold the POWER BUTTON on the back down for about 10 seconds until the screen goes blank (on newer tablets (Gen 3 or 4) may take up to 15 seconds). Keep holding until the Peloton logo appears then let go.
Ignore the question about powering down the tablet- keep holding. The tablet will automatically reboot and reset all the hardware chips. A full reboot takes about 40 seconds to get you back into your profile. This is useful for QUICKLY fixing hardware issues in the middle of a ride so you can get back in quickly to rejoin your ride in progress.

If your bike is new and if your cadence and resistance only show 0 on the bottom of the tablet, see the section titled Resistance and Cadence are always Zero (0) below.

If the HRM problem continues, disconnect the bike power brick from the wall for at least 60 seconds to discharge the capacitors in the power brick. Plug back in and try again.

FACTORY WIPE FOR BIKE+, TREAD and ORIGINAL BIKE TABLET

When the cache clearing and tablet hard reset don’t fix your problem, the best method to reset the Android tablet and start with a fresh software load is to perform a factory wipe. Just like when you first got your bike or Tread.

The factory wipe is slightly different for the Original Bike and the newer Bike+ and Tread. The reset takes less than 5 minutes.

[Note: Make sure you have the original email address, password of the person who the subscription was purchased under and your WiFi password. With this information in hand follow these simple instructions.]

BIKE Plus and Tread FACTORY WIPE FROM OS

Log into your account on the bike. (The procedures below may vary based on tablet version)
TOUCH the three dots on the bottom right of the tablet. Or SETTINGS on the top right.

SELECT Device Settings
SELECT Personal – Backup & Reset
SELECT Factory Data Reset – Erases all data on tablet.

CONFIRM the tablet reset which will take about 3 minutes.

The bike/Tread will automatically restart and you’ll need to connect to Wi-Fi again (make sure you you’re your password) or disable Wi-Fi and enable Ethernet (for hard-wired). The bike will then download the latest Peloton software for the bike. Then walk through the initial setup of your local time zone and the email and password of the purchaser. The bike/Tread will ask you to confirm all the details and your profile and details will all be downloaded from the cloud. Additional ID’s of users of the bike will also be reloaded onto the tablet. You can skip by all the “Intro to Peloton” videos at this point. You may need to re-enter your Facebook, FitBit and Strava ID’s and passwords as those are NOT stored in the Peloton cloud. You may also have to re-pair your Bluetooth headphones.

Note: Not all problems are resolved with the embedded OS option, so I always recommend performing a factory wipe with the method below. I have found problems only fixed by using either of the below:

Peloton ORIGINAL BIKE BOOT FACTORY WIPE (The best way to factory wipe the tablet)

From the main menu, hold the power button to completely shut down the tablet.
Press and old the Power button on back and the Volume UP button,
Once the Peloton P shows up, let go. This will bring up a programming-like screen.

Push the Down-Volume until you reach the Wipe Data/Factory Reset line.
Press the Power button to select this option
If the above does not work, then try unplugging the power brick from the wall and remove the cables off the back of the tablet for 15 minutes. Plug back in and try again.

BIKE+ AND TREAD FACTORY WIPE (The best way to factory wipe the tablet)

From the main menu, hold the power button to completely shut down the tablet.
Tap the power button quickly to turn on. Immediately press and hold the Volume Up
Keep holding the Volume Up until the OS menu comes up.

Push the Down-Volume until you reach the Wipe Data/Factory Reset line.
Press the Power button to select this option
If the above does not work, then try unplugging the power brick from the wall and remove the two cables off the back of the tablet for 15 minutes. Plug back in and try again.